Pollination World Decoratives Pvt Ltd ("Pollination", "we", "us", "our") operates the e-commerce store at pollination.in, offering artificial flowers, plants, and home decorative products across India. We are the Data Fiduciary for all personal data collected through our website, mobile channels, and customer communications, and are governed by the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA).

Personally identifiable information is any data that could potentially identify a specific individual. We may collect such information when you make purchases on our website, subscribe to our newsletter, create an account, participate in promotions, or engage with other activities or features on our site.

We may request your name, email address, mailing address, phone number, and payment information. We may also ask for personal preferences and demographics to better serve you. We will indicate which fields are required and which are optional. You may visit our site without providing personal information, but doing so will prevent you from making purchases or using certain features.

We may also collect non-personally identifiable information whenever you visit our site. This includes your browser name and version, type of computer or device, operating system, IP address, and other similar technical information. This data helps us understand how our site is used and improve its performance.

Our website uses cookies to enhance your experience. Cookies may be placed on your device for record-keeping and to track certain information about your visit. You may set your browser to refuse cookies or alert you when cookies are sent — however, refusing cookies may result in some parts of the site not functioning properly.

We also use tracking pixels for advertising on Facebook, Instagram, and Google. You can manage your ad preferences through the respective platform settings.

We collect and use your personal information for the following purposes:

• To process and fulfil your orders, including payment and shipping
• To create and manage your customer account
• To respond more effectively to customer service requests and support needs
• To personalise your shopping experience and recommend relevant products
• To improve the functionality and offerings of our site
• To resolve disputes and troubleshoot concerns
• To administer content, promotions, surveys, or other site features
• To send you information you agree to receive — including order updates, newsletters, and SMS alerts
• To send marketing communications via call, WhatsApp, or RCS where you have consented
• To detect and protect against error, fraud, and other criminal activity
• To comply with legal obligations, tax requirements, and regulatory filings
• To enforce our Terms of Use

The email address you provide for product enquiry will only be used to respond to your inquiry. If you opt in to our mailing list, you may receive newsletters including company news, updates, and related product information. You may opt out at any time using the unsubscribe instructions in each email.

When you register on our site and provide your mobile number, you give us your explicit consent to receive marketing and service communications. The following consent applies:

You may withdraw your marketing consent at any time by emailing ecom@pollination.in or by replying "STOP" to any WhatsApp message from us. Withdrawing marketing consent will not affect your ability to place orders or receive essential service notifications (such as order confirmations and delivery updates).

We take the security of your personally identifiable information very seriously. We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your information and data stored on our site.

Our website uses HTTPS encryption. Sensitive and private data exchange takes place over a Secure Sockets Layer (SSL) communication channel encrypted and protected with digital signatures. Payment information is processed through PCI-DSS compliant gateways — we do not store card or UPI credentials on our servers.

While we take every reasonable precaution, no method of internet transmission is completely secure. If you believe your account has been compromised, please contact us immediately.

We use standard and authorised payment services, and our fraud prevention policies are aligned to these companies. All disputes would be handled by courts of competent jurisdiction in India.

We do not sell, trade, or rent your personally identifiable information to others, nor do we use your email address or mobile number for unsolicited communications. Any communication from Pollination will only be in connection with the provision of agreed products, services, and this Privacy Policy.

We may share your information with the following categories of trusted service providers, under strict data processing agreements:

• Shopify Inc. — our e-commerce platform and data host
• Payment gateways (Razorpay / PayU / similar) — for secure transaction processing
• Logistics partners — for order fulfilment and delivery tracking
• Meta Platforms (Facebook & Instagram) — for ad delivery and product catalogue sync
• Google — for analytics, advertising, and Google Shopping
• SMS / WhatsApp / RCS service providers — for transactional and marketing communications

We may share generic aggregated demographic information — not linked to any personally identifiable information — with business partners for the purposes outlined above. We will disclose information to government agencies, law enforcement, or other parties when legally required to do so.

You may find content on our site that links to sites and services of our partners, suppliers, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices of websites linked to or from our site. These sites may have their own privacy and customer service policies. Browsing any other website — including those linked to or from ours — is subject to that website's own terms and policies.

Under India's Digital Personal Data Protection Act, 2023, you have the following rights as a Data Principal:

To exercise any right, email us at ecom@pollination.in with your registered mobile number or email. We will respond within 30 days.

We retain your personal data for as long as your account is active or as needed to provide our services. Order records are retained for 7 years to comply with Indian tax and accounting law. Marketing consent records are retained for 3 years from the date of last interaction. When data is no longer needed, it is securely deleted or anonymised.

Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Pollination World Decoratives Pvt Ltd may update this Privacy Policy at any time at its sole discretion. When we make material changes, we will notify registered customers by email or SMS and update the "Effective" date above. We encourage you to frequently review this page to stay informed of any changes.

Your continued use of the site following the posting of changes constitutes your acceptance of the revised policy. You acknowledge it is your responsibility to review this policy periodically.

By using this site and/or by providing your information, you signify your acceptance of this Privacy Policy and your consent to the collection and use of the information you disclose on this site in accordance with this Privacy Policy — including your consent to sharing your information as described herein.

If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the name and contact details of our Grievance Officer are provided below. You may contact us with any complaints or concerns:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with us, please reach out: