Shipping

What is the cost of shipping?

Orders above INR 999 should not incur shipping costs, while orders below this value should have a nominal charge of INR 100. All international orders may be subject to additional taxes and duties when crossing the border.

How long will it take for the order to reach me?

For Both Domestic and International orders from the time of shipping, it takes about 5 -7 days for domestic orders and 10-20 days for international orders to reach you.

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery time. If the package has not reached you by the expected delivery date, please write to us at ecom@pollination.in giving details of  your order and we will try our best to resolve your issue.

My order has been shipped. Can I track it?

Once your order has been dispatched (within India), you will receive an email with the tracking number and courier details.

You can track your package within 24 hours of it being dispatched from our warehouse.

 

Returns, Refunds, Cancellations and Exchanges

What is the return policy at PolliNation?

As such, we do not accept returns until and unless the dispatched products are broken or are in unusable condition. In case, you receive broken/unusable products then within 2 days of receipt of your order, you can email us on ecom@pollination.in mentioning your concern to which our team will respond quickly and will inspect whether your return claim is eligible. 

We do not accept returns of international Orders.

How are returns processed?

We do not accept returns unless the dispatched products are broken or unusable. In case you receive broken or unusable products, you must email us within 2 days of receipt. 

Can I cancel my order?

You can cancel your order within 24 hours of placing it. Please email us at ecom@pollination.in to request a cancellation. You will not be able to cancel the order by yourself on the website. A refund will be initiated to your credit card or original method of payment, within 10-15 working days

 

Shipping Address

In case of return the products need to be shipped to the following Address : 

PolliNation World Decoratives Pvt. Ltd. 23/G, Laxmi Deep IPCS Ltd, Laxmi Industrial Estate, New Link Road,  Andheri (West), Mumbai -4000053  Maharashtra (India)

Contact No. +91-22-26300091  Email : ecom@pollination.in